Insights / AI
What AI cannot do in a live session
AI writes the deck faster than you do. It has no answer for the moment somebody says something in the room that the deck did not anticipate.
By McKinley Malbrough III, J.D., MS-HRM. Published September 26, 2026.
How many L&D people are actually using AI now?
87% of the 421 learning professionals Synthesia surveyed in late 2025 were already using AI, and only 2% had no plans to adopt it (Synthesia, AI in Learning and Development Report 2026).
That number ends the question of whether to use it. The useful question is what it leaves you responsible for.
If AI can build the content, what is left worth paying for?
Judgment, and the market has started pricing it explicitly. PwC's 2026 Global AI Jobs Barometer found AI-exposed entry-level roles are seven times more likely to require skills previously considered senior: judgment, leadership, decision-making under ambiguity.
Read that as a warning and an opportunity. The tasks that were the junior rung of this profession are the tasks AI does first. What remains is the part that was always hard to teach and is now the whole job.
What specifically breaks when AI runs the room?
Everything that depends on reading what is actually happening. A participant who goes quiet after a specific slide. Two people whose disagreement is not about the topic. The executive who says "we are all aligned here" in a tone that tells you nobody is.
AI generates a plausible next step. Facilitation requires the right one for this room, this minute, with these people, and the cost of the wrong one is that the room stops talking for the rest of the session.
Does this mean I should keep AI out of my training work?
No. Use it for the first draft of everything: outlines, scenario variations, discussion prompts, assessment items, the four versions of a scenario you would not have had time to write.
The line I hold is that AI drafts and a person decides. It does not decide what a group needs, it does not choose what to cut when the session runs long, and it never speaks for me about a complaint somebody raised in a session.
What should I be learning right now?
The two things at once, because separately they are worth less than they look. AI fluency without facilitation skill produces polished material nobody engages with. Facilitation skill without AI fluency produces good sessions at a pace that no longer competes.
The Josh Bersin Company found in February 2026 that 74% of companies say they are not keeping up with their own skills demand, against roughly $400 billion a year in spend. The bottleneck is not content volume. It never was.
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